Policies


Privacy Policy:

New Jersey Airport Shuttle is committed to protecting your privacy. Any information obtained from our clients via online reservations, emails, feedback forms, or any other means is kept in strict confidentiality and is not sold or in any way distributed to any third parties. The information you provide is used for the sole purpose of securing your reservation.

Cancellation Policy:

If the reservation is cancelled twenty four (24) hours or less from the time of the scheduled departure or arrival time of flight on the date of service, or if flight arrives and there is no contact within one (1) hour of flight arrival at the gate for domestic flights, or one and a half (1½) hours of flight arrival at the gate for international flights, there is a full charge for the service. This will be charged to the credit card given at the time service was reserved.

Pick Up Policy:

We provide a 15 minute grace period given for departures to the airport from the time of the scheduled pick-up. If the vehicle is still waiting after the grace period has expired, there is a charge of $20.00 plus gratuity for every 15 minutes, beginning from the initially scheduled pick-up time. Any waiting time is to be paid to the driver at time of service.

Damages Policy:

Any damages caused to the vehicle (including excessive waste left behind) by clients or their guests will result in a minimum charge of $100.00 based on the cost of the damage or clean up. Any person or persons that vomit in a vehicle will be charged a minimum fee of $250.00 (the final cost is charged when the bill is received from detail shop).

Non-Payment Policy:

If legal action is necessary to collect monies due in regard to transportation rate and tolls or any of the above policies (cancellation, delayed pick up, or damages), you will be responsible for all court costs, our attorney fees and the balance due.

 

If you need any clarification on any of the terms and conditions listed in any of our policies, please do not hesitate to Contact Us.

For other general service questions, please visit our FAQ page!